lululemon is launching a membership program — and it’s about more than workout clothes.
The athletic apparel retailer will debut two tiers of memberships, one free and one paid, in a bid to build a stronger base of loyal customers. The offerings come with exclusive access to items, events and fitness classes.
lululemon says the move could help the retailer lower its cost to acquire customers, as it creates the “most immersive fitness marketplace” in the industry.
While lululemon certainly isn’t the first retailer to launch a unique loyalty program, not many apparel businesses offer an option that customers pay for each month. lululemon could set an example for others to follow as the company and its peers seek new revenue streams beyond the rack.
The free membership option will give users early access to lululemon product drops and exclusive items, as well as invitations to in-person community events, the company announced Wednesday during an analyst day event.
The second option will cost members $39 per month, the same price as an all-access subscription to lululemon at-home fitness platform, Mirror. Current Mirror users will be rolled into this new subscription tier at no additional charge, the company said, which will also offer workout content from a number of studios that lululemon is partnering with, including Rumble, Y7, Pure Barre and DogPound.
Paid subscribers will also receive all of the perks included in the free tier, when both options officially debut in the fall.
“We want to continue to add as much value as we can in that $39 membership tier as possible,” said Michael Aragon, chief executive officer of lululemon’s Mirror, in his first media interview since joining the company. “It’s becoming a growth engine for lululemon overall.”